My game isn't working

Hi MarlieChillen​ 

What issues specifically are you having, can you provide a bit more detail on what happens when you try to play?

Hello there, sorry it took me so long to see this. Since yesterday the game won't even start. It gets to the initial page where they have us press X to play, but then It loads for a minute or só and crashes before reaching the main menu. 

MarlieChillen​ 

Thanks for those details! Are you seeing an error code or error message? Head to Settings > System > System Software > Error History and let me know what you see there. 

Yes. Thank you so much for the attention you're giving me by the way. It's error CE-108255-1.

Same thing with me I try loading in the game and before I even get to the main menu to play it crashes on me giving the same error code

MarlieChillen​ Andre6653​ 

Let's try the following, let me know how this goes for you:

Turn off Your system completely, let it sit for a few minutes and power it back on.

Check that your game is fully updated:

• Go to the PlayStation home screen. 
• Highlight the game you're playing and press the Options button on your controller.
• Select "Check For Update" and install any updates that are available.
• Restart the Console completely.
  
  

Make sure your console system software is up to date. 

• Select Settings at the top of the PlayStation home screen.
• Choose "System Software Update" and allow any system updates to install.
• Reboot your PlayStation.
  
  

Having issues with a system software update? Follow these guides:
How to manually update system software for PS4
How to manually update system software for PS5

Uninstall and Reinstall the game:

• Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
• Select a game or application.
• Set check marks beside the data you wish to delete or Select All.
• Select Delete > then OK to confirm your decision.

Both the console and the game are fully updated. I'm looking for a a hard drive so that I can back up and Reboot my ps5. I'll let you know shortly.

The backup will take some time... Please don't close my case though. I'll let you know as soon as I'm done here.

I’m experiencing the same issue and the same error code

I have them both up to date I just don’t have a hard drive so I can reboot my ps5

MarlieChillen​ 

Hey did it work❓

I'm kinda having a similar issue myself. The game works all except the Island Living expansion pack. I tried Uninstaller and re download but all the content is showing as locked but it also shows as purchased but gives the error message: "something went wrong " CE-109367-6. Been like this the last 2 days

I've officially tried everything... Just finished rebooting my ps5 and the game still don't open. Crashing at the exact same spot. I've tried excluding It and reinstalling, followed all the suggested steps... Can somebody help me?

I'm having the same issue, haven't been able to get past the loading screen without it crashing for a couple days now

I've deleted and reinstalled the game restarted everything and nothing has worked

It's somewhat recomforting to know I'm not the only one 😅. But the contact with them has been so frustrating.